There are lots of good questions that have come from our customers, here are a few answers to clarify them:
1. I ordered the wrong color/size/style can I change it?
Sure. Let us know as soon as possible in a note on your purchase and we can change it right away if it has yet to be shipped. After it has shipped, there is nothing we can do.
2. Why are you so cheap?
We source items in bulk from overseas suppliers, then ship them from an overseas location on demand directly to you. This cuts costs as we don't have to pay expensive customs fees on one large bulk delivery; instead it is lots of little ones.
3. I ordered a week ago, my delivery hasn't arrived?
Our setup is such that items have to be dispatched from an overseas location to your home. This process often takes between 10 and 30 business days. We will update you with a tracking number on request so you can gain a better idea of when your item will arrive. We definitely want you to receive your items in a timely fashion. Our reputation is important to us globally. If you have any queries, please ask us privately. If your item is lost or damaged, we will refund your purchase.
4. How can I pay?
We accept Credit - Visa/Discover/Amex/Mastercard, and Debit (via PayPal).
5. My item is damaged/faulty can I get a refund?
Sure thing - simply send the item back to us and we'll replace or refund it for you.
6. I picked the wrong size and I didn't bother checking the measurements. Can I get a refund?
Unfortunately you must pick your sizes carefully prior to purchase and therefore we can't refund you if you have ordered the wrong size.
7. Do you have a store?
Our business model is already tight in terms of costs. If we were to run a store in the current economic environment we would quickly fade away due to out of control expenses. For this reason, we run exclusively online.
8. Do you ship to USA/UK/EU/Australia/Overseas?
YES. We ship globally, and the timeframe for delivery remains the same. At present the only country we cannot ship to is Iran.
9. I ordered M but my item says XL? (substitute other sizes)
Based on information from our suppliers and using comparisons to Western products, we sell our sizes based upon their US size scheme, however some items will still bear size labels from their originating country.
10. I made a large order but not all the items have arrived yet?
We ship items out in small groups so that you don't get stung at customs, and also as to avoid you waiting for items that may take a little longer. Rest assured - all of your items will arrive!
11. How do I know my payment is secure?
We use PayPal (www.paypal.com) - the world's biggest secure payment provider for all of our transactions due to the superior buyer protection they afford.
12. Why is my payment not being accepted?
A very small percentage of cards are not compatible with PayPal's technology, so you will need to check out using a Guest account at the checkout, or select an alternative form of payment.