Shipping / Exchange / Returns
The entire time frame for order delivery is divided into two aspects:
Processing time: Order verification, tailoring, quality check and packaging.
All orders are sent to manufacturers for dispatch within 24 hours after the order is placed. The manufacturer and China Post process orders, which takes an additional 2-4 days.
- Shipping time: Mostly refers to the period for items shipped from our warehouse to the destination.
Processed order average shipping time is presented in the table below (X% that delivery will take 3-11 days, Y% that delivery till take 11-15 days, etc.):
*Refund or resend
All days in the table refer to business days.
Note: There can be inaccuracies due to holidays, flight changes, bad weather conditions, local natural disasters, custom inspections.
Many of our items are sourced in bulk from global suppliers, so our products usually take between 15-30 days to arrive, though in extremely rare circumstances can take longer. Delivery on all items is included in the price. Don't be alarmed if you don't receive all items in a large order at once, we don't like to keep our dear customers waiting so we send each item as and when it arrives.
Shipping is via local postal services once dispatched from the origin, and hence shipping times can vary seasonally. Due to the size of some of our items; certain products will not have any tracking number. This will happen in only rare circumstances!
No refunds will be given on shipping delays until after 45 days of shipment.
No refunds will be given if product is ordered a size smaller or larger. All products have sizing charts and those that don't can be measured with the sizing chart found in the main menu.